SHOP POLICIES  

have a question that not listed below? please contact us here to get an answer 

WARRANTY

All of our repairs are covered by a 6 months warranty this covers your for manufacturing issues it does not cover you for accidental damage, water damage or user damage.

All of our used devices are covered by a 6 months warranty this covers your for manufacturing issues it does not cover you for accidental damage, water damage or user damage.

All of our accessories, phone cases, Charging plugs and leads are covered under our 12 months warranty again this does not cover accidental damage, water damage or user damage 

SHIPPING

All orders for repairs will be posted as soon as the repairs are complete, you will be notified when your item ships and supplied with a tracking number 

All orders for accessories, phone cases, Charging plugs and leads will be posted within 2 working days and the item will be shipped using a 24 or 48-hour service 

if you have not received your item please phone us on 01474 520741

RETURNS

if you are not happy with an item you have purchased online please call us on 01474 520741 and we will give you an RMA number to include with your return so we can refund you promptly this needs to be done within 14 days of receiving the item unless the item is faulty, if your item is faulty please phone us and we will replace or refund you at your purchase price once the item has been returned to us 

if you are simply not happy with an item you will need to pay the return postage to us 

if the item is faulty we will cover the cost of shipping 

GAME SHACK LTD 
61 Pelham Road South

Gravesend

Kent

DA11 8QS 

01474 520 741 

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© 2020 Of Game Shack LTD